PRIVACY POLICY
Privacy Policy — First Plus Training LTD
Last updated: 05.11.2025
Company: First Plus Training LTD
Address: Drake’s Court, 302 Alcester Road, Wythall, Birmingham B47 6JR, UK
Contact: michael.groombridge@firstplustraining.co.uk | +44 7483 326173
Introduction
We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and protect personal data when you visit firstplustraining.co.uk or contact us about our training services.
Information we collect
- Contact & identity data: name, organisation, email, telephone, address (when provided).
- Transactional data: communications, bookings, course attendance, invoices.
- Technical & usage data: IP address, browser, device, pages visited, cookie identifiers.
- Any other data you provide, such as attachments, notes or feedback.
How we use your data
We use personal data to respond to enquiries, provide and manage training, improve the site, comply with legal obligations and protect our legal rights.
Legal basis
We process personal data based on your consent, to perform contracts (e.g., deliver training), where required by law, or for our legitimate interests (e.g., improving services).
Sharing your information
We may share data with third-party service providers who support our business (hosting, email, analytics, payment processors), with organisations you ask us to liaise with, or with law enforcement where required by law. We do not sell your data.
Cookies
We use cookies to improve the site and for analytics and security (for example Google Analytics and reCAPTCHA). You can manage cookies through the cookie banner or your browser settings.
Data retention
We retain personal data only as long as needed: enquiries and records typically up to 6 years for record-keeping and tax purposes. Analytics data may be retained in aggregated or anonymised form.
Your rights
You may request access, correction, erasure, restriction, objection to processing, or portability of your data. To exercise rights, contact michael.groombridge@firstplustraining.co.uk. You may also complain to the ICO.
Contact
Email: michael.groombridge@firstplustraining.co.uk| Phone: +44 7483 326173
Address: Drake’s Court, 302 Alcester Road, Wythall, Birmingham B47 6JR, UK